STANDARD RETURN POLICY 

If you are not 100% satisfied with your purchase, you can easily exchange or return your item.  Item must be in new and unused condition and returned within 60 days from order delivery date.

EXCHANGE DETAILS

• A new item due to an exchange will ship at no cost to you.
• When processing your exchange, a new order for the replacement item(s) will be created.  Your exchange item(s) will not be sent out prior to us receiving the item(s) you are exchanging.
• Items must be in new, unused condition in order to be eligible for a full refund or exchange.
• Custom orders are non-refundable.
• When you return an item for merchandise credit, it will be returned to you in the form of an e-gift certificate that can be used on future orders.

REFUND DETAILS

• Return requests received after 60 days of order shipment delivery will be politely declined. We hope you understand. ​
• We will offer a 100% refund, (minus shipping cost if applicable) within 60 days of you receiving your purchased product from PLG.
• If ​60 days have expired since your order has been delivered, we will offer store credit or an exchange of product for any other product at the same or lesser value.  Any remaining value will be issued to you in the form of an e-gift certificate that can be used on future orders.   
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, your refund will be processed within 14 days of receipt of the item(s) being returned and a credit will automatically be applied to your credit card (or original method of payment).

RETURN SHIPPING COSTS

Play Loud Golf will provide a pre-paid shipping label for all returns when the items being returned are the result of a Play Loud Golf error.  

Requesting an exchange: Play Loud Golf will provide a pre-paid shipping label for all exchanges when the items being returned are the result of a Play Loud Golf error.  If the requested exchange is not a result of a Play Loud Golf error, the cost of the return shipping is the customer's responsibility.

Requesting a refund: If you return an item using our prepaid label from PLG and the reason for the return is not a result of a Play Loud Golf error, the cost of return shipping will be deducted from your refund unless the item qualifies for a free return.  If you choose to ship an item on your own, you will pay the carrier at the time you ship your return.  If the return is the result of a Play Loud Golf error, we will refund your full purchase price without any shipping costs deductions.

 

Read Full Policy Here

The below shipping times are estimates and should be considered when placing your order.  Note that we cannot be responsible for delays in shipping once picked up by the carrier.

US:
2 - 5 days

Canada:
8 - 18 days

Australia and New Zealand:
​7 - 19 days*

Europe**:
9 - 17 days*

Latin America:
10 - 25 days*

Africa**:
10 - 25 days*

Other countries:
​14 - 30 days

Busy Season:
20-40 Days exceptions apply.

Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list:
​Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.  

Some distant areas can take a bit longer, but we’ll get it to you! The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.

Deliveries might take longer than expected because of incorrect shipping
address, bad weather, stringent customs clearance procedures, or any other

unavoidable circumstances.

Please note that import duties, and any other additional import charges and
taxes are not included in the item price or shipping charges. These charges
are ultimately the buyer's responsibility.

 

ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.   

ORDER PAYMENT
All customers are charged at the time of purchase. ​All payments are in USD.
​Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
 
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers. 

​We're available 24/7 at:
​support@playloudgolf.com

We're available M - F 9:00 AM - 6:00 PM | Sat/Sun - Golfing
888-886-7252

 

NOTICE:

Due to the Covid19 pandemic, shipping times for many companies have increased by up to 4 weeks.  We have been working with multiple fulfillment companies to decrease shipping and delivery time for all orders.   

If your product has not been delivered and it is outside of the 30 day delivery window, contact us at support@playloudgolf.com or by phone at 888-886-7252 and we will assist you further.

 

True to Size:

Our sizing runs true to size.  We understand that most people may order a size that is larger than normal due to past experiences.  However, PLG shirts are True to Size and it is important that you order the size you wear.  If you wear a size large, order a large size.  If you are unsure of your size, please click on the sizing chart above to gain a better understanding of the size you will need.

If you feel that you are in between sizes, we suggest going up a size.

Also, our shirts are a bit of a slimmer fit.  So if you like a little more room, then we would definitely suggest going up a size. 

Tips:

If still unsure, use a tape measure and correctly compare one of your favorite golf shirts, length and width with our sizes, to ensure you are ordering the correct size.